Amazon restricted-product policy appeals

What this notice means

Amazon's Restricted Products policy lists categories that are prohibited or allowed only with approval, documentation or specific listing content. A notice may remove a single listing, add a policy violation to Account Health or, if violations repeat, put the account at risk.

Some cases are listing problems: a claim in the title, a missing safety data sheet or the wrong category. Others are product problems: the item cannot be sold on Amazon at all. The response depends on which it is, so the first step is to match the notice to the exact policy section.

Common causes

• Health, disease or pesticide claims in listing text
• Missing safety data sheets or exemption sheets for possible hazardous materials
• Products that need category approval sold without it
• Items prohibited in a specific marketplace or region
• Keywords or images that match a restricted category

Evidence that carries weight

• The listing content before and after correction
• Safety data sheets, exemption sheets or test documentation where required
• Supplier specifications and ingredient lists
• Category approval confirmation where applicable
• A product compliance checklist for new listings

How we approach this case

1. Match the policyWe identify the restricted category and the exact requirement the notice refers to.
2. Decide the pathWe establish whether the listing can be corrected, needs documents or must be removed.
3. Correct and documentListing changes and documents are prepared, and items that cannot be sold are removed.
4. RespondWe prepare the appeal or documentation submission, with a prevention process for future listings.

What we prepare

FAQs