ACX account termination review and appeal

What this notice means

ACX is Amazon's marketplace for audiobook rights holders, authors and narrators. A termination usually ends access to the dashboard, can remove titles from distribution and may affect unpaid royalties. Notices are often short and refer to the ACX agreement or to unusual activity rather than to a specific title.

Because ACX is a separate business with its own terms, a Seller Central Plan of Action format does not fit. The first job is to establish what the notice actually refers to, which titles and accounts are involved, and whether ACX offers a route for review.

Common causes

• Questions about audiobook rights: the account could not show it holds the audio rights it distributed
• Unusual purchase, return or listening activity linked to the account's titles
• Content quality or content guideline concerns raised about a production
• Several accounts linked to the same person, payment details or tax information
• Disputes between rights holders, narrators or producers over a title

Evidence that carries weight

• The full termination email and any earlier ACX messages
• Publishing contracts or rights reversion letters for each title
• Narrator or producer agreements and payment records
• Promotion and marketing records for the period ACX mentions
• A list of every ACX, KDP and Audible account you control

How we approach this case

1. Read the noticeWe identify which part of the ACX agreement or which activity the notice refers to, and what it does and does not say.
2. Map titles and rightsWe build a title-by-title record of rights, contracts and production history so gaps are visible before anything is sent.
3. Check the routeWe confirm whether ACX offers a review for this decision and how to contact it from your account.
4. Prepare the responseA short, factual letter with supporting documents, written for an ACX reviewer rather than Seller Performance.

What we prepare

FAQs