Basic Appeal
$199USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessmentStripe decisions usually rest on risk: your business model, your dispute history or information Stripe could not verify. We rebuild the picture Stripe is looking at and answer it.
Common triggers we see in Stripe cases:
“We are unable to continue supporting your business”
The account is being closed. Payouts may continue on a schedule or be held for a period.
“Additional information required”
Stripe needs documents before it can continue processing. Deadlines matter here.
Wording varies. Search more phrases in the Suspension Notice Decoder.
Stripe may hold funds or apply a reserve to cover refunds and disputes after a closure, for a period set out in the Stripe Services Agreement and your notice. Knowing the date and conditions lets you plan cash flow.
Read the notice, the policy it cites and your account data until the real cause is clear.
Build a document pack the platform can verify: nothing padded, nothing altered.
One precise, factual submission through the official route, written to what was asked.
Keep the account healthy after the decision and release funds where they are held.
Sometimes, particularly where the closure followed information Stripe could not verify. If your business is on the restricted list, the realistic goal is usually an orderly release of funds.
No. Reinstatement and fund release are separate outcomes. Even when an account is not restored, there is usually a defined route and timeline for releasing the remaining balance.
Financial providers are often restricted in what they can disclose about risk and compliance decisions. We work from what they have asked for and from your transaction history.
Treat it as a likely scam. Only Stripe can release funds. Fee-first recovery offers and people claiming inside contacts are common frauds aimed at people with held balances.
No. We are an independent case preparation service. We have no special access to Stripe, no internal contacts, and we do not claim otherwise. Every submission goes through the official route Stripe provides to account holders.
No one can honestly guarantee a platform decision. What we control is the quality of the diagnosis, the evidence and the written response. We tell you at the review stage if we think the case is weak, and why.
Stripe sets its own review times and they vary with the case type and volume. What we control is preparation: our initial analysis is completed within 24 to 48 hours of intake once we have your notice and documents.
Yes. Every account holder can use the official route, and our guides explain how. People come to us when the stakes are high, when appeals are limited, or when a first appeal has already been rejected and they need to know what was missing.
The full notice text, screenshots of the account status, any appeals already sent and the replies, and the records that relate to the issue. Never send passwords or one-time codes: we do not need them.
Not always. A rejection tells you what the reviewer did not accept. We read it against the original notice and your data to find the gap, and we tell you honestly whether a further submission is worth making.
We prefer not to. New logins from unfamiliar locations can trigger further security flags. You stay in control and submit through your own account while we guide each step.
Official sources
Related guides
Verified reviews
Send us what the platform sent you. We reply in writing with what we see, what we would do, and whether we think the case is worth pursuing.
Pricing in USD
Your initial written assessment is free. Paid support does not guarantee a platform decision.
$199USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessment$399USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessment$2,500USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessmentRequest a quoteQuoted in USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessmentAmazon and Airbnb appeal packages use 3× standard rates. Funds disbursement has a separate fee structure. View all pricing.