Hetzner account reinstatement

Verification decisions can be revisited with consistent, genuine documents that match the account details exactly. Mismatched names, addresses or edited documents end these cases.

Secure your data before anything else: snapshots and exports while access remains. Data retention windows after suspension are limited, and they do not wait for the appeal.

Often, yes. Abuse cases are won on containment evidence: what was compromised, how access was closed and what prevents recurrence. Vague assurances are the common failure.

It clears billing suspensions once processed, but verification and abuse actions need their own resolution. Mixed cases are common, so the first step is classifying every action against the account.

No. We are an independent case preparation service. We have no special access to Hetzner, no internal contacts, and we do not claim otherwise. Every submission goes through the official route Hetzner provides to account holders.

No one can honestly guarantee a platform decision. What we control is the quality of the diagnosis, the evidence and the written response. We tell you at the review stage if we think the case is weak, and why.

Hetzner sets its own review times and they vary with the case type and volume. What we control is preparation: our initial analysis is completed within 24 to 48 hours of intake once we have your notice and documents.

Yes. Every account holder can use the official route, and our guides explain how. People come to us when the stakes are high, when appeals are limited, or when a first appeal has already been rejected and they need to know what was missing.

The full notice text, screenshots of the account status, any appeals already sent and the replies, and the records that relate to the issue. Never send passwords or one-time codes: we do not need them.

Not always. A rejection tells you what the reviewer did not accept. We read it against the original notice and your data to find the gap, and we tell you honestly whether a further submission is worth making.

We prefer not to. New logins from unfamiliar locations can trigger further security flags. You stay in control and submit through your own account while we guide each step.