Rakuten suspension and reinstatement

No. Rakuten Advertising is the affiliate network and has its own compliance team. This page covers marketplace merchant accounts.

Responses should follow the language and channel Rakuten's merchant support uses for your contract. We prepare clear content you or your local representative can submit.

A short, specific document with three parts: the root cause of the problem in your operation, the corrective actions already completed, and the preventive measures that stop it recurring. It is supported by documents Rakuten can verify.

Usually the account returns with its history, but listings can need to be reactivated or corrected one by one. Check inventory, pricing and listing status as soon as access returns.

Yes. Marketplaces link accounts through shared details such as addresses, payment methods, devices and people. If the link is wrong or innocent, the appeal needs to explain the relationship with evidence.

No. We are an independent case preparation service. We have no special access to Rakuten, no internal contacts, and we do not claim otherwise. Every submission goes through the official route Rakuten provides to account holders.

No one can honestly guarantee a platform decision. What we control is the quality of the diagnosis, the evidence and the written response. We tell you at the review stage if we think the case is weak, and why.

Rakuten sets its own review times and they vary with the case type and volume. What we control is preparation: our initial analysis is completed within 24 to 48 hours of intake once we have your notice and documents.

Yes. Every account holder can use the official route, and our guides explain how. People come to us when the stakes are high, when appeals are limited, or when a first appeal has already been rejected and they need to know what was missing.

The full notice text, screenshots of the account status, any appeals already sent and the replies, and the records that relate to the issue. Never send passwords or one-time codes: we do not need them.

Not always. A rejection tells you what the reviewer did not accept. We read it against the original notice and your data to find the gap, and we tell you honestly whether a further submission is worth making.

We prefer not to. New logins from unfamiliar locations can trigger further security flags. You stay in control and submit through your own account while we guide each step.