Microsoft Store suspension and reinstatement

The policy numbers failed and notes from testers. Fix each one and resubmit. Keep a copy of every request and reply, and describe only fixes that are already in place.

Through Partner Center support, with verification documents and a clear explanation. Keep a copy of every request and reply, and describe only fixes that are already in place.

No. New accounts linked to a terminated developer are closed as associated accounts, and the attempt weakens the original appeal. The viable route is fixing and appealing on the existing account.

Appeal routes are limited and reviewers read the case history. The first submission needs the full picture: the policy cited, the facts, the fixes made and the evidence.

Single rejections are routine and stay at app level. Terminations come from severe violations or repeated patterns across apps and linked accounts, which is why the account history matters as much as the latest notice.

No. We are an independent case preparation service. We have no special access to Microsoft Store, no internal contacts, and we do not claim otherwise. Every submission goes through the official route Microsoft Store provides to account holders.

No one can honestly guarantee a platform decision. What we control is the quality of the diagnosis, the evidence and the written response. We tell you at the review stage if we think the case is weak, and why.

Microsoft Store sets its own review times and they vary with the case type and volume. What we control is preparation: our initial analysis is completed within 24 to 48 hours of intake once we have your notice and documents.

Yes. Every account holder can use the official route, and our guides explain how. People come to us when the stakes are high, when appeals are limited, or when a first appeal has already been rejected and they need to know what was missing.

The full notice text, screenshots of the account status, any appeals already sent and the replies, and the records that relate to the issue. Never send passwords or one-time codes: we do not need them.

Not always. A rejection tells you what the reviewer did not accept. We read it against the original notice and your data to find the gap, and we tell you honestly whether a further submission is worth making.

We prefer not to. New logins from unfamiliar locations can trigger further security flags. You stay in control and submit through your own account while we guide each step.