Frequently asked questions
Straight answers before you start, grouped by topic.
About us
Are you affiliated with Amazon, PayPal, Meta, Google or any other platform?
No. We are independent and have no special access. All submissions go through official routes available to every account holder.
Are you lawyers?
No. Where a case needs legal advice, such as litigation, arbitration or a counter-notice with legal risk, we tell you to speak to an attorney.
Who do you work with?
Marketplace sellers, merchants, creators, advertisers, drivers, hosts, freelancers and individuals whose accounts have been suspended, restricted or deactivated, or whose funds are held.
Do you work outside the United States?
Our content is written for US account holders. We can review cases elsewhere, but platform processes and consumer laws vary by country.
Outcomes and odds
Can you guarantee reinstatement?
No one can honestly guarantee a platform decision. We tell you our honest view of the odds at the review stage.
What makes a case strong?
A clear root cause, corrective actions that have already happened, documents that match the account exactly, and a first appeal that has not yet been used.
Can you help if my appeal was already rejected?
Often, yes. We find what was missing. We will not resubmit the same content, because repeated identical appeals rarely help.
What if the decision is final?
Some platforms mark decisions as final. We check whether any route remains, such as a separate fund release, a verification path or a legal option, and say so plainly if none does.
Fees and timing
How much do you charge?
Scope and a fixed fee are confirmed in writing after a preliminary evidence review and before any paid work starts. No hidden fees and no open-ended hourly billing.
Do you charge a success fee?
No. Fees are for the work performed. A platform decision is outside our control, so we do not tie fees to it.
How fast will I hear back?
We reply in writing within one business day. Initial analysis and a Plan of Action draft are typically completed within 24 to 48 hours of intake once we have your documents.
How long does the platform take to decide?
Each platform sets its own review times, and they vary with the case type and volume. We tell you what to expect for your platform and how to follow up.
Held funds
Can I get my held funds even if the account is not reinstated?
Frequently. Fund release follows its own rules on most platforms. We identify the route and prepare the request.
How long can a platform hold my money?
It depends on the platform agreement and your notice. PayPal, for example, commonly holds funds for up to 180 days after a permanent limitation. We find the date and conditions that apply to you.
Someone offered to unlock my funds for a fee. Should I pay?
No. Only the platform can release funds. Fee-first recovery offers and claims of inside contacts are common scams.
Security and confidentiality
Do you need my password?
No. We guide you to submit through your own account. Never share passwords or one-time codes with anyone.
Do you log in to my account?
We prefer not to. New logins from unfamiliar locations can trigger further security flags. You stay in control.
Is my information confidential?
Yes. It is used only for your case, stored encrypted and not published without written consent. See our privacy policy.
How do you store what I send?
Case submissions are encrypted on arrival and stored outside the public website. Staff alert emails contain only a case reference, never your details.
What we will not do
Will you help me open a new account?
No. New accounts during a suspension are treated as evasion on almost every platform and usually end the original case.
Can you create or fix documents for my appeal?
No. Every document must be genuine and yours. We check documents for consistency but never create or alter them.
Do you take every case?
No. We decline cases involving fraud, child safety, sanctions, violent extremism or scams against consumers, and cases that would require misrepresenting facts.
Start with the notice.
Send us what the platform sent you. We reply in writing with what we see, what we would do, and whether we think the case is worth pursuing.