Bitstamp suspension and reinstatement

Usually verification, source of funds or a security change. The support case tells you which; answer exactly that request with documents that match the account.

No. Only Bitstamp support can lift a restriction. Anyone asking for your password, seed phrase or a fee to unlock it is a scammer.

Assets that left your account to another person's wallet cannot be reversed by us. We prepare the incident report for Bitstamp, IC3 and police, which is what can lead to a freeze if the funds reach an exchange.

Never. Recovery runs through Bitstamp's own support process from your device. Anyone asking for keys, codes or an upfront unlock fee is a scammer.

Guaranteed recovery, upfront fees to release funds, claims of hacking skills or government contacts, and contact through social media or Telegram are the common signs.

No. We are an independent case preparation service. We have no special access to Bitstamp, no internal contacts, and we do not claim otherwise. Every submission goes through the official route Bitstamp provides to account holders.

No one can honestly guarantee a platform decision. What we control is the quality of the diagnosis, the evidence and the written response. We tell you at the review stage if we think the case is weak, and why.

Bitstamp sets its own review times and they vary with the case type and volume. What we control is preparation: our initial analysis is completed within 24 to 48 hours of intake once we have your notice and documents.

Yes. Every account holder can use the official route, and our guides explain how. People come to us when the stakes are high, when appeals are limited, or when a first appeal has already been rejected and they need to know what was missing.

The full notice text, screenshots of the account status, any appeals already sent and the replies, and the records that relate to the issue. Never send passwords or one-time codes: we do not need them.

Not always. A rejection tells you what the reviewer did not accept. We read it against the original notice and your data to find the gap, and we tell you honestly whether a further submission is worth making.

We prefer not to. New logins from unfamiliar locations can trigger further security flags. You stay in control and submit through your own account while we guide each step.