Basic Appeal
$199USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessmentSuspended or penalized on Daraz? We read the notice against your seller score, order metrics and product records, then prepare a documented appeal through Seller Center.
Common triggers we see in Daraz cases:
“Your seller account has been suspended”
Selling stops and listings are removed from sale. The notice names the policy area and the appeal channel.
“Penalty points have been applied to your account”
Points accumulate against thresholds. The notice states the violation and the current standing.
“Your payments are on hold”
Settlement is paused, usually during a review or while disputes remain open.
Wording varies. Search more phrases in the Suspension Notice Decoder.
Settlement is commonly held during suspension reviews or open disputes. We classify the hold and plan the release request together with the appeal, since the dispute outcome affects both.
Read the notice, the policy it cites and your account data until the real cause is clear.
Build a document pack the platform can verify: nothing padded, nothing altered.
One precise, factual submission through the official route, written to what was asked.
Keep the account healthy after the decision and release funds where they are held.
Where the notice offers an appeal channel and window, yes. The appeal needs the records behind the flagged orders, not a general explanation.
A short, specific document with three parts: the root cause of the problem in your operation, the corrective actions already completed, and the preventive measures that stop it recurring. It is supported by documents Daraz can verify.
Usually the account returns with its history, but listings can need to be reactivated or corrected one by one. Check inventory, pricing and listing status as soon as access returns.
Yes. Marketplaces link accounts through shared details such as addresses, payment methods, devices and people. If the link is wrong or innocent, the appeal needs to explain the relationship with evidence.
No. We are an independent case preparation service. We have no special access to Daraz, no internal contacts, and we do not claim otherwise. Every submission goes through the official route Daraz provides to account holders.
No one can honestly guarantee a platform decision. What we control is the quality of the diagnosis, the evidence and the written response. We tell you at the review stage if we think the case is weak, and why.
Daraz sets its own review times and they vary with the case type and volume. What we control is preparation: our initial analysis is completed within 24 to 48 hours of intake once we have your notice and documents.
Yes. Every account holder can use the official route, and our guides explain how. People come to us when the stakes are high, when appeals are limited, or when a first appeal has already been rejected and they need to know what was missing.
The full notice text, screenshots of the account status, any appeals already sent and the replies, and the records that relate to the issue. Never send passwords or one-time codes: we do not need them.
Not always. A rejection tells you what the reviewer did not accept. We read it against the original notice and your data to find the gap, and we tell you honestly whether a further submission is worth making.
We prefer not to. New logins from unfamiliar locations can trigger further security flags. You stay in control and submit through your own account while we guide each step.
Official sources
Verified reviews
Send us what the platform sent you. We reply in writing with what we see, what we would do, and whether we think the case is worth pursuing.
Pricing in USD
Your initial written assessment is free. Paid support does not guarantee a platform decision.
$199USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessment$399USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessment$2,500USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessmentRequest a quoteQuoted in USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessmentAmazon and Airbnb appeal packages use 3× standard rates. Funds disbursement has a separate fee structure. View all pricing.