Suspension Notice Decoder
Platforms use similar words for very different decisions. Search the wording in your notice to see what it usually means and where to go next.
Social media
“We suspended your account”
Meta's notices typically give a window, commonly 180 days, to disagree with the decision before the account is permanently disabled.
“Your account has been disabled”
A final decision after the review window, or for severe violations. Options are narrower.
“Confirm your identity”
Meta needs an ID or video selfie check. Many accounts are recovered at this step.
“We suspended your account”
You typically have a window to disagree before the account is disabled permanently.
“Confirm you are human or confirm your age”
Complete the check. Skipping it usually leads to a disabled account.
“Your account is locked”
Often cleared by verification steps or deleting a post. Not the same as a suspension.
“Your account was permanently banned”
An appeal option is usually shown in the app. The appeal must address the cited violation.
“Your account has been suspended”
A sitewide action by Reddit. Temporary or permanent. Appeals go to Reddit.
“You have been banned from r/...”
A moderator decision limited to one community. Appeals go to that community's moderators.
“Your account has been disabled”
You cannot log in. Appeals go through Discord's support forms.
“A warning has been added to your Account Standing”
Restrictions may apply for a period. Repeated warnings escalate.
“Your account has been restricted”
LinkedIn usually asks for identity verification or an acknowledgement of the User Agreement.
“Your account is temporarily locked”
Remove any third-party apps, wait the stated period, then unlock.
“Your account has been permanently locked”
An appeal through Snapchat Support is the remaining route.
PinterestE-commerce and marketplaces
“Your Amazon selling privileges have been deactivated”
The account cannot sell. Funds are usually held while the appeal is open. The notice names the policy area and what Amazon wants to see.
“Your account is at risk of deactivation”
Your Account Health Rating has dropped into the At Risk band. There is still time to act before a deactivation.
“We have received a report of intellectual property infringement”
A rights owner has filed a complaint. The fastest route is often a retraction from the complainant, where the facts support one.
“Supply chain documentation requested”
Amazon wants invoices that tie your stock to a verifiable source. Receipts and marketplace purchases rarely pass.
“Your account has been suspended”
Selling and sometimes buying is blocked. The message usually points to a policy area. Some suspensions are indefinite.
“Selling restrictions have been placed on your account”
You can still trade, within limits. The fix is usually operational and measured through seller performance.
“Your funds are on hold”
Payouts are delayed, often because the account is new, a case is open, or there is a risk signal on recent sales.
“Your account has been suspended”
Items are unpublished and new orders stop. The notice usually cites a performance area or policy.
“Performance warning”
A standard is slipping. This is the moment to fix the process and document it, before a suspension.
“Your shop has been suspended”
The shop is not visible and cannot sell. Some notices invite an appeal, some describe a final decision.
“A reserve has been placed on your payment account”
Part of your sales balance is held for a period to cover potential refunds or cases.
“Your products have been deactivated”
Listings are removed from sale, often while a quality or compliance problem is reviewed.
“Your item failed verification”
A penalty fee may apply and the item is returned. Repeated failures can lead to suspension.
“Your store has been closed”
The storefront is offline. The notice usually cites the Acceptable Use Policy.
“Shopify Payments has been disabled”
Card processing stops and payouts may be held while risk is assessed.
TikTok Shop“Your shop has been deactivated”
Selling stops. Settlements may be held while the case is open.
“Violation recorded”
A policy breach has been logged against the shop, which can escalate if repeated.
Alibaba“Your account has been suspended”
Selling, quoting and messaging are restricted. The notice names the rule area. Funds linked to open Trade Assurance orders are usually frozen while the case is reviewed.
“Your membership is under review”
A compliance or verification review is open. Respond inside the stated window with the exact documents requested.
“A Trade Assurance claim has been opened against you”
The buyer has escalated a dispute. Evidence deadlines apply, and the outcome can affect both the order funds and the account standing.
AliExpress“Your store has been penalized”
Penalty points or a sanction has been applied. The notice states the rule, the points and any appeal window.
“Your store has been closed”
Trading stops. Remaining obligations on open orders still apply, and settlement can be delayed during review.
“Your settlement is delayed”
Payouts are held, usually pending a dispute, review or verification step.
Overstock“Your partner account has been suspended”
Listings are suppressed and orders stop. The message identifies the performance area or policy involved.
“Your account is under review”
A compliance review is open. Provide the documents requested within the stated period.
“Payment is being held pending review”
Remittance is delayed while the review or an open claim is resolved.
Daraz“Your seller account has been suspended”
Selling stops and listings are removed from sale. The notice names the policy area and the appeal channel.
“Penalty points have been applied to your account”
Points accumulate against thresholds. The notice states the violation and the current standing.
“Your payments are on hold”
Settlement is paused, usually during a review or while disputes remain open.
Flipkart“Your seller account has been suspended”
Selling stops. The notice identifies the policy area and what Flipkart wants reviewed.
“Your account is on hold pending verification”
Trading pauses until the requested business documents are confirmed.
“Your payments have been put on hold”
Settlement is delayed while a review, claim or verification step completes.
Shopee“Your account has been suspended”
Selling and payouts stop. The notice names the violation group and whether an appeal channel is open.
“Penalty points have been issued to your shop”
Points accrue toward tiered sanctions. The notice states the violation, the points and the appeal deadline.
“Your payout is being withheld”
Wallet settlement is delayed during review or while disputes remain open.
Lazada“Your seller account has been deactivated”
Trading stops. The notice identifies the policy area and any appeal route available.
“Policy violations have been recorded on your account”
Violation records accumulate. Each notice states the rule and the evidence window.
“Your payment is under review”
Settlement is delayed while the account or specific transactions are reviewed.
Mercado Libre“Your account has been suspended”
Selling stops and listings are paused. The message identifies the reason area and the review channel.
“We need to verify your identity”
Selling or payouts pause until the requested documents are confirmed against the account holder.
“Your money is being held”
Mercado Pago balance or specific payments are held during a risk review or open claim.
Temu“Your vendor account has been suspended”
Listings stop selling and settlement can pause. The notice identifies the issue area.
“Your products have been taken offline”
Specific listings are removed pending a quality or compliance review.
“Your settlement is being reviewed”
Payouts are delayed while the review or open disputes are resolved.
Shein“Your vendor account has been suspended”
Selling stops. The notice identifies the compliance or performance area involved.
“Your listings have been removed pending review”
Specific products are offline while documentation is checked.
Mercari“Your account has been suspended”
Buying and selling stop. The message identifies the policy area and the contact route.
“Your account is limited”
Some actions are restricted, often pending verification or a conduct review.
“Your balance is being held”
Sales proceeds are held, commonly while a review or open transaction completes.
Poshmark“Your account has been suspended”
Selling and buying stop. The message identifies the policy area and the support route.
“Your listings have been removed”
Specific items are delisted, often after a counterfeit or prohibited item report.
Grailed“Your account has been suspended”
Buying and selling stop. The message identifies the reason area and the contact route.
“Your listing has been removed”
A specific item is delisted, commonly after an authenticity or policy report.
Back Market“Your seller account has been suspended”
Listings stop selling. The notice identifies the quality or policy area involved.
“Your account is under quality review”
Metrics are being assessed. Provide the process and testing documentation requested.
Payments and held funds
“Your account access has been limited”
Some functions are restricted until you provide information. This is often recoverable.
“We have permanently limited your account”
PayPal has decided to end the relationship. The focus shifts to releasing your balance.
“Your funds are on hold”
A specific payment or balance is held, usually tied to delivery confirmation or dispute risk.
“We are unable to continue supporting your business”
The account is being closed. Payouts may continue on a schedule or be held for a period.
“Additional information required”
Stripe needs documents before it can continue processing. Deadlines matter here.
“We have deactivated your account”
You cannot use the account. Wise normally explains how any balance will be returned.
“Your account is no longer eligible”
Coinbase has decided to close the relationship. Withdrawal routes become the focus.
“Your account has been deactivated”
Processing stops. The message is often brief and points to the terms. Held balances follow a separate timeline.
“We need more information about your business”
A review is open. Provide the documents requested within the stated period.
“Your account has been restricted”
Trading or withdrawals are limited. The message names the restriction type and the support route.
“Withdrawals have been disabled”
Funds stay in the account but cannot leave. A review or security step is usually pending.
“Please complete additional verification”
The account is limited until the requested documents or questionnaires are accepted.
“Your account has been closed”
Access ends. The notice states the closure route and how remaining balances are handled.
“We need additional information”
A review is open and the account is limited until the request is answered.
Revolut Business“We need information about your business activity”
A questionnaire or document request is open with a deadline. Missing it commonly leads to restriction.
“Your account is being closed”
The notice states the closure timeline and how remaining funds are returned.
Advertising and publishing
“Your AdSense account has been disabled due to invalid traffic”
Serving stops. Earnings from invalid activity can be withheld. An appeal form is available.
“Policy violation: ad serving limited or disabled on page”
A page or site level issue. Fix it and request a review in the Policy center.
“Your account is suspended”
Products are disapproved and Shopping ads stop. A review can be requested in the account.
“Your ad account is restricted”
Ads stop. Account Quality shows the reason and whether a review can be requested.
“Your ability to advertise has been restricted”
The restriction is on a person, which affects every account they manage.
“Your account has been deactivated”
Links stop tracking and commissions pause. The message identifies the reason area and the contact route.
“Your payment is being held”
Commissions are held during a quality review or advertiser dispute.
Local business and maps
“Your Google Business Profile has been suspended”
The profile is no longer visible on Search and Maps. Google's notice points to the guideline area to review before requesting reinstatement.
“Your profile has restricted features”
A partial restriction: some features are disabled while an issue is resolved, and the profile may still be visible.
“We need to verify your business”
Video or document verification has been requested. Failed or abandoned verification is a common path to a full suspension.
Video, streaming and gaming
“Your channel has been terminated”
The channel and content are removed. An appeal form is available from the notice.
“Community Guidelines strike”
The strike restricts features for a period and expires after 90 days if no further strikes occur.
“Copyright strike”
Resolved by a retraction from the claimant, a counter notification or expiry after training.
“Your account has been removed”
Videos are no longer available. The email explains the reason and whether you can appeal.
“Your account has been suspended”
The notice states duration and reason. An appeal is available.
“Your account has been suspended”
Some or all features are blocked for a period. Your enforcement history lists the reason.
“Your account has been suspended”
Online access pauses for a stated period. Moderation suspensions can be appealed where an appeal route is offered.
“Your account has been banned”
Access ends. The message states the reason area. Not every ban carries an appeal route.
“Your account has a debt”
Purchases are blocked and suspension can follow until the balance is repaid.
“Your account has been locked”
A security lock, usually after unusual activity or a hijack report. Recovery goes through Steam Support with ownership proof.
“You have received a community ban”
Community features are restricted for a period or permanently.
“A VAC ban has been applied”
Anti-cheat bans are permanent, non-negotiable and cannot be removed by support. We will not pretend otherwise.
“Your account has been suspended”
Posting and earnings pause. The message identifies the reason area and the support route.
“Your account has been terminated”
Access ends. The notice states whether a response route exists.
“Your payout is on hold”
Earnings are held during a review, verification step or dispute period.
“Your page has been suspended”
Membership billing pauses. The message identifies the guideline area and the review route.
“Your page has been removed”
The page is offline. The notice states whether an appeal route is open.
Gig, travel and freelance
“Your property has been closed”
The listing is offline. Contact through the extranet or Partner Hub.
“Your account has been removed”
The notice explains the category and whether you can ask for a reconsideration.
“Your account has been deactivated”
Access is removed. The app or email usually describes whether a review is available.
“Your account has been deactivated”
Driving is blocked. Lyft support is the route to request review.
“Your Dasher account has been deactivated”
The notice explains whether you can appeal and how.
“Your account has been deactivated”
Batches are no longer offered. Support can confirm appeal options.
“Your account has been suspended”
Work and withdrawals may be paused. Upwork describes the appeal route.
“Your account has been restricted”
Selling may be paused. Trust and Safety explains the reason.
Freelancer.com“Your account has been suspended”
Bidding and messaging stop. The message identifies the reason area and the support route.
“Your account is limited pending verification”
Actions pause until the requested verification completes.
“Your funds are on hold”
Milestone payments or balance withdrawals are held during a dispute or review.
Toptal“Your account has been removed from the network”
Matching and billing stop. The message identifies the reason area.
Email and core accounts
“Your account has been disabled”
Signing in shows the option to try to restore the account.
Developer and app stores
“Your Google Play developer account has been terminated”
All apps are removed and the account cannot publish. The email names the policy area. Associated accounts risk the same action.
“Your app has been removed or suspended”
The app is off the store but the account lives. Repeated removals can escalate to termination.
“We could not verify your identity”
Publishing is blocked until the verification step completes with matching documents.
“Your Apple Developer Program membership has been terminated”
Apps are removed and distribution stops. The letter names the agreement section. An appeal route is usually stated.
“Your app requires attention”
A specific app is blocked or removed pending resolution of the cited guideline issue.
“We could not verify your identity”
Enrollment or account actions pause until the requested documents are confirmed.
Cloud infrastructure and hosting
“Your AWS account has been suspended”
Resources stop. The notice names the cause area and the reinstatement route. Data retention windows make speed critical.
“We detected abusive activity from your account”
The Trust and Safety team has flagged resources. The case needs a technical response: what was compromised and how it is fixed.
“Your account is pending verification”
Services are limited until identity and payment details are confirmed.
“Your account has been suspended”
Droplets stop and access is limited. The ticket names the cause area.
“We have received reports of abusive activity”
A resource is flagged. The response needs containment evidence, not just assurances.
“We could not verify your account”
Actions are limited until the requested verification is completed.
“Your account has been suspended”
Servers are taken offline. The message names the cause area and the response route.
“We could not verify your identity”
Ordering and account actions are blocked until verification completes.
“Abuse has been reported from your server”
A specific resource is flagged with a response deadline.
General guidance only. Your notice, account history and the platform’s current policies decide the right route.
Start with the notice.
Send us what the platform sent you. We reply in writing with what we see, what we would do, and whether we think the case is worth pursuing.