Apartments.com suspension and reinstatement

Rental scams use copied listings. Proof of ownership or management authority protects renters and clears genuine landlords.

Yes. Listings must comply with fair housing law. Remove discriminatory preferences and describe the property, not the tenant.

Usually, but check each listing, your profile and any paid lead products. Some need to be reactivated one by one.

A portal decision is separate from your licence. Complaints to a regulator or board are a different process and may need an attorney.

No. Listing through another person's account to get around a suspension is treated as evasion and puts their account at risk too.

No. We are an independent case preparation service. We have no special access to Apartments.com, no internal contacts, and we do not claim otherwise. Every submission goes through the official route Apartments.com provides to account holders.

No one can honestly guarantee a platform decision. What we control is the quality of the diagnosis, the evidence and the written response. We tell you at the review stage if we think the case is weak, and why.

Apartments.com sets its own review times and they vary with the case type and volume. What we control is preparation: our initial analysis is completed within 24 to 48 hours of intake once we have your notice and documents.

Yes. Every account holder can use the official route, and our guides explain how. People come to us when the stakes are high, when appeals are limited, or when a first appeal has already been rejected and they need to know what was missing.

The full notice text, screenshots of the account status, any appeals already sent and the replies, and the records that relate to the issue. Never send passwords or one-time codes: we do not need them.

Not always. A rejection tells you what the reviewer did not accept. We read it against the original notice and your data to find the gap, and we tell you honestly whether a further submission is worth making.

We prefer not to. New logins from unfamiliar locations can trigger further security flags. You stay in control and submit through your own account while we guide each step.