Digistore24 suspension and reinstatement

Payment providers must verify account holders. Provide exactly what is requested and make sure names and addresses match.

Yes, during reviews and to cover refunds and chargebacks. Ask for the reason in writing. Keep a copy of every request and reply, and describe only fixes that are already in place.

Not always. A single advertiser can end a partnership while the network account stays active. Identify who made the decision before responding, because the route differs.

Validated commissions are sometimes paid after review. Commissions tied to the compliance finding are usually reversed. Ask for the status of each payment in writing.

Traffic-source reports, placement screenshots showing disclosure, and paid search settings that prove brand terms were excluded.

No. We are an independent case preparation service. We have no special access to Digistore24, no internal contacts, and we do not claim otherwise. Every submission goes through the official route Digistore24 provides to account holders.

No one can honestly guarantee a platform decision. What we control is the quality of the diagnosis, the evidence and the written response. We tell you at the review stage if we think the case is weak, and why.

Digistore24 sets its own review times and they vary with the case type and volume. What we control is preparation: our initial analysis is completed within 24 to 48 hours of intake once we have your notice and documents.

Yes. Every account holder can use the official route, and our guides explain how. People come to us when the stakes are high, when appeals are limited, or when a first appeal has already been rejected and they need to know what was missing.

The full notice text, screenshots of the account status, any appeals already sent and the replies, and the records that relate to the issue. Never send passwords or one-time codes: we do not need them.

Not always. A rejection tells you what the reviewer did not accept. We read it against the original notice and your data to find the gap, and we tell you honestly whether a further submission is worth making.

We prefer not to. New logins from unfamiliar locations can trigger further security flags. You stay in control and submit through your own account while we guide each step.