Short answer. When Stripe closes an account, it may pay out remaining funds on a schedule or hold them for a period to cover refunds and disputes, as set out in the Stripe Services Agreement and your notice. If the closure followed information Stripe could not verify, a review with the right documents can sometimes reverse it. If your business type is restricted, focus on an orderly release.
Work out why
- Business on Stripe's restricted businesses list
- High dispute or refund rates
- Information that could not be verified
- Sudden change in volume or ticket size
What a strong review request contains
A plain description of what you sell and to whom, a website that matches that description, clear refund and delivery terms, and evidence of fulfillment. Keep it factual.
FAQs
Can I move to another processor?
Yes, but disclose your history honestly. If the underlying risk is not fixed, other processors will find the same issue.
Official sources