Basic Appeal
$597USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
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RelayAmazon Relay carrier suspension and termination appeals
Amazon Relay is the load board for trucking carriers that move freight for Amazon. Relay decisions follow carrier rules, not Seller Central policies. We review the notice with your operating and compliance records and prepare a factual response.
- Independent: not affiliated with any platform
- Confidential from the first message
- Honest about the odds
- Rated 4.9/5 by clients across platforms
What this notice means
Relay carriers can be suspended or removed for reasons including performance on accepted loads, safety and compliance records, insurance or operating authority problems, and conduct at Amazon facilities. The notice usually points to a category rather than a single load.
These cases need carrier records: load history, driver records, insurance certificates, authority status and incident reports. A Seller Central Plan of Action is the wrong format. The response should address the Relay category named in the notice, show what happened and explain what has changed.
Common causes
- Late arrivals, missed appointments or load rejections after acceptance
- Safety ratings, inspection results or incidents involving drivers
- Lapsed insurance or operating authority details
- Conduct or site rule issues at Amazon facilities
- Account or identity verification problems with the carrier profile
Evidence that carries weight
- The full Relay notice and earlier performance messages
- Load history for the period mentioned
- Insurance certificates and operating authority records
- Driver records, training and incident reports
- Updated dispatch and safety procedures
How we approach this case
- Read the categoryWe identify whether the notice relates to performance, safety, compliance or conduct.
- Gather carrier recordsWe build a record of loads, drivers and compliance documents for the period concerned.
- Check the routeWe confirm what review option Relay provides and how to use it.
- Prepare the responseA short, factual letter with supporting records and the operational changes made.
Mistakes that weaken the appeal
- Using a seller Plan of Action template for a carrier case
- Responding without checking insurance and authority status first
- Disputing every incident instead of addressing the pattern
- Creating a new carrier account while the case is open
What we prepare
You receive
- Written diagnosis of the notice and the policy or agreement it cites
- Root cause statement drawn from your own records
- Evidence gap list and document consistency check
- Response letter written for the team that reviews this decision
- Submission guidance and follow-up reply drafts
What we cannot do
- Reinstate the account ourselves: only Amazon can make that decision
- Supply, edit or source documents, or describe fixes that have not happened
- Help you open a new account or get around enforcement
FAQs
Is Amazon Relay part of Seller Central?
No. Relay is a separate program for freight carriers with its own terms and support. Seller Central procedures do not apply.
Can a Relay termination be reversed?
Some can, depending on the reason and the review options Relay offers. We tell you after reading the notice whether a response is worth preparing.
What records matter most in a Relay case?
Records created at the time: load and appointment history, inspection reports, insurance certificates and incident documentation.
Do you give legal or regulatory advice?
No. We prepare the response to Amazon. Questions about operating authority or regulatory compliance should go to a transport attorney or compliance specialist.
Are you affiliated with Amazon?
No. We are an independent case preparation service with no special access to Amazon and no internal contacts. Every submission goes through the official route Amazon provides, from your own account.
Can you guarantee reinstatement?
No one can honestly guarantee an Amazon decision. We control the quality of the diagnosis, the evidence and the written response, and we tell you at the free review stage if we think the case is weak.
Official sources
Your Amazon case starts with the notice.
Send us what the platform sent you. We reply in writing with what we see, what we would do, and whether we think the case is worth pursuing.
Pricing in USD
Amazon pricing
Your initial written assessment is free. Paid support does not guarantee a platform decision.
Appeal Package 2
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Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
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