Basic Appeal
$597USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
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Selling policiesAmazon dropshipping policy violation appeals
Amazon permits dropshipping only when you remain the seller of record. If your account was flagged, we compare your actual supplier and fulfilment process with the policy and write a Plan of Action that describes real changes, not promises.
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- Confidential from the first message
- Honest about the odds
- Rated 4.9/5 by clients across platforms
What this notice means
Amazon's dropshipping policy allows a supplier to fulfil orders for you, but you must be the seller of record, identify yourself on packing slips, invoices and external packaging, remove information that identifies the third-party supplier before shipping, and accept returns. Buying products from another online retailer and having that retailer ship directly to your customer is not allowed.
Violations are often spotted when customers receive parcels with another retailer's branding, invoices or tracking. A strong appeal explains exactly how orders were fulfilled, what has changed in the supply chain, and how every future parcel will show your business as the seller.
Common causes
- Orders shipped by another retailer with that retailer's packing slip or invoice
- Customer complaints that the parcel came from a different store
- Tracking numbers that belong to another marketplace or retailer
- Supplier packaging that identifies the supplier instead of your business
- Late shipments or cancellations caused by supplier stock problems
Evidence that carries weight
- A written agreement with each supplier that allows fulfilment in your name
- Wholesale invoices that match the products and quantities sold
- Sample packing slips and invoices showing your business as the seller
- Order records showing the affected orders and how each was fulfilled
- Updated procedures for returns and customer service
How we approach this case
- Map the processWe document how an order moved from your listing to the customer, step by step, for the orders Amazon flagged.
- Find the root causeWe identify why the process broke the policy: supplier choice, packaging, invoicing or missing controls.
- Verify the fixesWe check that the corrective actions have actually been made: new supplier terms, packaging and order checks.
- Write the Plan of ActionRoot cause, corrective actions and preventive measures, supported by documents Amazon can verify.
Mistakes that weaken the appeal
- Claiming you did not dropship when order records show otherwise
- Promising to change suppliers without having done it
- Using retail receipts from another marketplace as proof of supply
- Continuing to fulfil open orders through the same retailer during the appeal
What we prepare
You receive
- Written diagnosis of the notice and the policy or agreement it cites
- Root cause statement drawn from your own records
- Evidence gap list and document consistency check
- Plan of Action written for Amazon Seller Performance
- Submission guidance and follow-up reply drafts
What we cannot do
- Reinstate the account ourselves: only Amazon can make that decision
- Supply, edit or source documents, or describe fixes that have not happened
- Help you open a new account or get around enforcement
FAQs
Is dropshipping allowed on Amazon?
Yes, within the policy. You must be the seller of record, appear as the seller on packing slips and invoices, remove third-party supplier details and handle returns. Buying from another retailer that ships directly to your customer is not permitted.
Can I keep using the same supplier?
Sometimes. If the supplier can fulfil in your name, remove its branding and provide wholesale invoices, the relationship may fit the policy. If it is a retailer, it usually cannot.
What should a dropshipping Plan of Action include?
The specific root cause, the changes already made to suppliers, packaging and invoicing, and the checks that prevent a repeat. Generic statements about following policy are rarely enough.
Will my FBA inventory be affected?
A deactivation applies to the whole account, so FBA listings stop selling too. The appeal should cover every fulfilment method on the account.
Are you affiliated with Amazon?
No. We are an independent case preparation service with no special access to Amazon and no internal contacts. Every submission goes through the official route Amazon provides, from your own account.
Can you guarantee reinstatement?
No one can honestly guarantee an Amazon decision. We control the quality of the diagnosis, the evidence and the written response, and we tell you at the free review stage if we think the case is weak.
Official sources
Related guides
Your Amazon case starts with the notice.
Send us what the platform sent you. We reply in writing with what we see, what we would do, and whether we think the case is worth pursuing.
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