Basic Appeal
$597USD
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Identity & businessAmazon seller account verification failure
Verification failures are among the most fixable Amazon cases, but only when the resubmission removes the mismatch Amazon found. We compare your documents with the account details line by line and prepare a clear, honest resubmission.
- Independent: not affiliated with any platform
- Confidential from the first message
- Honest about the odds
- Rated 4.9/5 by clients across platforms
What this notice means
Amazon verifies the identity of the seller, the business and the bank or card on the account. Verification can be requested when you open the account, when details change or during a later review. If Amazon cannot confirm the information, it may block selling, hold disbursements or deactivate the account.
Most failures come from small inconsistencies: a name spelled differently on two documents, an address that does not match a utility bill, a cropped scan or a document that has expired. Sending the same files again rarely helps. The fix is to find the exact difference and supply records that match.
Common causes
- Names or addresses on documents do not match the details entered in Seller Central
- Unclear, cropped, edited or expired document images
- Business registration, tax and bank details that belong to different entities
- A failed or missed video verification appointment
- Account details changed shortly before the review
Evidence that carries weight
- A government-issued ID that matches the account holder name exactly
- A recent bank or credit card statement or utility bill in the name and address on the account
- Business registration documents for the legal entity on the account
- Proof that the bank account belongs to the business or account holder
- A written timeline of any changes to the account details
How we approach this case
- Read the requestWe identify which check failed: identity, address, business, bank or video verification.
- Find the mismatchWe compare each document with the account details field by field and list every difference.
- Correct the sourceWhere records are out of date, you update them at the source before resubmitting, so the new documents match.
- Resubmit clearlyWe prepare the resubmission and a short explanation where one is allowed. No edited or borrowed documents.
Mistakes that weaken the appeal
- Uploading the same documents again without changing anything
- Editing a PDF or image to make details match
- Using another person's or another company's documents
- Changing several account details at once during the review
What we prepare
You receive
- Written diagnosis of the notice and the policy or agreement it cites
- Root cause statement drawn from your own records
- Evidence gap list and document consistency check
- Plan of Action written for Amazon Seller Performance
- Submission guidance and follow-up reply drafts
What we cannot do
- Reinstate the account ourselves: only Amazon can make that decision
- Supply, edit or source documents, or describe fixes that have not happened
- Help you open a new account or get around enforcement
FAQs
Why did Amazon reject my documents when they are genuine?
Usually because something on them does not match the account exactly, or the image is unclear. Genuine documents still fail if the name, address or entity differs from what is in Seller Central.
How many times can I resubmit verification?
Amazon does not publish a fixed number, and repeated failed attempts can make the case harder. That is why we check everything before the next submission rather than after.
Can I use a virtual office or registered agent address?
It depends on the marketplace and the document Amazon requests. Amazon generally wants proof of an address where you can be reached. We look at what your notice asks for before suggesting which documents to provide.
Do you need my Seller Central login?
No. You stay in control of the account and upload documents yourself. We prepare and check the package.
Are you affiliated with Amazon?
No. We are an independent case preparation service with no special access to Amazon and no internal contacts. Every submission goes through the official route Amazon provides, from your own account.
Can you guarantee reinstatement?
No one can honestly guarantee an Amazon decision. We control the quality of the diagnosis, the evidence and the written response, and we tell you at the free review stage if we think the case is weak.
Official sources
Your Amazon case starts with the notice.
Send us what the platform sent you. We reply in writing with what we see, what we would do, and whether we think the case is worth pursuing.
Pricing in USD
Amazon pricing
Your initial written assessment is free. Paid support does not guarantee a platform decision.
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