Basic Appeal
$199USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
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Product eligibilityShopify Payments review for high-risk or restricted products
Shopify Payments has its own list of prohibited and restricted businesses. Products on or near it can trigger a review or closure.
- Independent: not affiliated with any platform
- Confidential from the first message
- Clear about evidence gaps and limits
What this notice means
Eligibility depends on Shopify's terms and its payment partners' rules.
Accurate product descriptions reduce misclassification.
Common causes
These are the triggers we see most often for this Shopify Payments notice.
- Products in restricted categories
- Unclear product descriptions
- Supplements or regulated goods
- High chargeback categories
Evidence that carries weight
Genuine records that match the account and answer the request.
- Product descriptions and labels
- Licenses or certificates
- Supplier documents
- Refund policy
How to handle it
Fix first, then respond once with complete evidence.
- Check Shopify's prohibited business list
- Clarify product pages
- Respond with documents
- Plan an alternative gateway if ineligible
Mistakes that weaken the case
Most failed responses share the same few mistakes.
- Hiding products from review
- New Shopify Payments accounts
- Mislabeling products
- Ignoring disputes
Deadlines
Use the window stated in your notice; this page does not set one.
Our help and prices
A free written assessment first, then a fixed scope in writing.
| Free case assessment | $0 |
|---|---|
| Strategy call | From $150 |
| Appeal preparation | From $199 (standard platforms, test price) |
Shopify Payments suspension and reinstatement · Rejected appeal second opinion · Protection plans
FAQs
Where is Shopify's prohibited list?
In the Shopify Payments terms and help center.
Can my store stay open?
Yes, with another gateway if eligible.
What about payouts?
See our guide on Shopify Payments disabled.
Are you affiliated with Shopify Payments?
No. We are an independent case preparation service with no special access to Shopify Payments. Every submission goes through the official route, from your own account.
Can you guarantee the outcome?
No one can honestly guarantee the Shopify Payments decision. We control the diagnosis, the evidence and the writing, and we are clear about evidence gaps and limits.
Official sources
Official sources checked 11/06/2026.
Written and reviewed by the AccountSuspension.com case team. Last reviewed . Platform facts are checked against the official sources cited on the page. Editorial policy.
Your Shopify Payments case starts with the notice.
Send us what the platform sent you. We reply in writing with what we see, what we would do, and whether we think the case is worth pursuing.
Pricing in USD
Shopify Payments pricing
Your initial written assessment is free. Paid support does not guarantee a platform decision.
Evidence-Backed Appeal
$399USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessmentComplex Case
$2,500USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessmentCustom Complex Case
Request a quoteQuoted in USD
Exact scope, suitability and payment terms are confirmed in writing before paid work begins.
Request an assessmentAmazon and Airbnb appeal packages use 3× standard rates. Funds disbursement has a separate fee structure. View all pricing.