Chargeback and dispute management
Processors close accounts when dispute rates climb. We answer disputes with evidence and fix the causes, so the rate comes down before the processor makes the decision for you.
- Independent: not affiliated with any platform
- Confidential from the first message
- Honest about the odds
- Rated 4.9/5 by clients across platforms
Who it is for
A good fit
- Merchants with rising dispute or chargeback rates
- Stores that received a processor warning
- Subscription businesses with recurring billing disputes
Not a fit
- Merchants selling prohibited products
- Requests to contest disputes that are clearly valid
What you receive
- Dispute response packs with compelling evidence
- Root cause report: descriptors, fulfilment, refunds
- Prevention changes: policies, receipts, alerts
- Monthly dispute rate tracking
What we cannot do
- Win every dispute
- Override card network rules or thresholds
Process
- Held funds and disbursement tracking
- Policy compliance fixes
- Metric and notice monitoring
- Early warning response
FAQs
What dispute rate puts a processor account at risk?
Card networks and processors run monitoring programs with thresholds that vary by network and region. We track your rate against the programs that apply to you.
Can this be a monthly service?
Yes. Most merchants keep it as a monthly retainer once the rate is under control.
How is the chargeback and dispute management fee set?
Scope and a fixed fee are confirmed in writing after a preliminary evidence review and before any paid work starts. No hidden fees and no open-ended hourly billing.
Which platforms does Chargeback and Dispute Management cover?
Every platform on our services page, from marketplaces and payment providers to social, advertising, content, gig and email accounts. If yours is not listed, send the notice and we will tell you whether we can help.
Is the information I share for Chargeback and Dispute Management kept confidential?
Yes. It is used only to prepare your case, stored encrypted, and never published without your written consent.
Do you submit anything without my approval?
No. You review and approve every document, and the submission goes through your own account.
What if Chargeback and Dispute Management shows my case is weak?
We tell you plainly, in writing, before you spend more. Sometimes the better route is fund release, a compliance fix, or legal advice rather than another appeal.
Verified reviews
What clients say
Start with the notice.
Send us what the platform sent you. We reply in writing with what we see, what we would do, and whether we think the case is worth pursuing.