Short answer. OKX and Bybit restrictions usually follow verification gaps, region eligibility, source of funds questions or security changes. The in-app notice and support case say what is needed. Answer with documents that match your account and do not open new accounts, which can lead to closure.
Need help applying this to your notice? Request a free written assessment: OKX case assessment Bybit case assessment. We reply within one business day. Paid preparation is quoted separately; the platform decides the outcome.
Region eligibility
Both exchanges restrict users in certain countries. If your residence or access location falls in a restricted region, the account may be limited to withdrawal only. Do not use a VPN to get around it; that usually ends in closure.
Verification and source of funds
Upgrade or re-verification requests are common after rule changes or large deposits. Provide current ID and proof of address, and a clear trail for large deposits.
Security holds
Withdrawals are often paused for a period after password, 2FA or device changes. These lift on schedule.
If the account is closing
Withdraw within the stated window. Keep records of the notice, balances and every support reply.
FAQs
Can I use a VPN to access a restricted exchange?
No. It breaches the terms and usually leads to closure, sometimes with delays on withdrawals.
What is withdrawal-only mode?
You can move assets out but not trade or deposit, usually for region or compliance reasons.
Will support ask for my password?
Never. Treat any such request as fraud.
Official sources