Short answer. Microsoft Advertising suspensions usually come from payment or fraud signals, advertiser verification not completed, or landing pages that do not meet its policies. Find the reason on the account page, fix what the reviewer will see, then contact Microsoft Advertising support from the account itself with a short, factual explanation.
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Payment and fraud signals
New accounts with a card that fails, a billing country that does not match the business, or rapid spending can be flagged. Use a payment method in the business's name and the same country as the account.
Imported campaigns bring their problems with them
Importing from Google Ads is normal and supported, but disapproved ads, unclear business details and policy issues come across with the import. Clean the campaigns before importing, not after.
Advertiser verification
Microsoft requires many advertisers to verify their identity. Until that is done, ads can stop serving. This is not a policy finding, but it must be completed with documents that match the account.
What the reviewer checks
- Landing pages that load, match the ads and show who runs the business
- Clear contact details, privacy policy and terms
- No misleading claims, especially in finance and health
- Billing and business details that agree with each other
FAQs
Does a Google Ads suspension affect Microsoft Ads?
They are separate companies, but the same website and practices are reviewed. Fix the root cause before advertising elsewhere.
How do I contact Microsoft Advertising support?
From the Help menu inside your account, so the case is linked to the right customer ID.
Can I open a new account while suspended?
That is likely to be linked and treated as evasion. Resolve the original account.
Official sources