Short answer. Classify the hold first: a verification request, a compliance review, a dispute or an account closure. Each has different release conditions. Answer every request completely and consistently, keep a record of all correspondence, and make sure a bank account in your own name is available for the release.
Classify the hold
- Verification: missing or mismatched documents
- Compliance review: source of funds questions
- Dispute: a client or buyer claim
- Closure: the platform is ending the relationship
Preserve your records
Download contracts, invoices, message history and statements while you still have access.
FAQs
Should I pay someone who says they can release the funds?
No. Only the platform can release funds. Fee-first recovery offers are a common scam.
Official sources