Short answer. GoFundMe usually pauses withdrawals to verify the organizer or beneficiary, or to understand how funds will be used. Answer the specific request with identity documents, beneficiary details and evidence of the need, and update donors on the fundraiser page.
Need help applying this to your notice? Request a free written assessment: GoFundMe case assessment Donorbox case assessment. We reply within one business day. Paid preparation is quoted separately; the platform decides the outcome.
Common reasons
- Organizer or beneficiary identity not verified
- Funds going to someone other than the stated beneficiary
- Questions raised by donor reports
- Campaign purpose that may fall under prohibited uses
What to send
Identity documents, the beneficiary's details and consent, and documents showing the need: medical bills, quotes, invoices or official letters.
Keep donors informed
Post a short update explaining that verification is in progress. Silence leads to more reports.
FAQs
Can GoFundMe refund donors?
GoFundMe has its own refund and guarantee rules. Check current terms.
Can I add a beneficiary later?
Yes, through the fundraiser settings, which may trigger verification.
How long do reviews take?
It depends on the case. Complete answers shorten it.
Official sources