Professional-service fees
Payments purchase professional time, case analysis, document review, research, drafting, consultation and preparation work—not a guaranteed platform outcome. Once work has begun or resources have been allocated to the matter, the associated fee is non-refundable to the fullest extent permitted by applicable law.
Cancellation before work begins
You may request cancellation before substantive work starts. If no work has begun, we may approve a full or partial refund after deducting any non-recoverable transaction costs or work already completed. Contact us promptly because case review may begin soon after payment.
No outcome-based refunds
A platform’s rejection, delay, request for more information, continued restriction or refusal to reinstate an account does not make the service fee refundable. Platforms control their own decisions, and AccountSuspension.com does not sell or guarantee reinstatement.
Delivered work and revisions
Delivery of an assessment, draft, evidence checklist, consultation, strategy or other agreed work constitutes performance of the relevant service. If an agreed deliverable contains a material error within our control, contact us so we can assess a reasonable correction within the original scope.
Duplicate, incorrect or unauthorized payments
Contact info@accountsuspension.com promptly if you believe a charge was duplicated, processed for the wrong amount or made without authorization. Verified duplicate or processing-error charges will be corrected as required.
Stripe, PayPal and card-network processes
Using Stripe, PayPal, Visa, Mastercard, American Express or another payment provider does not automatically make a payment refundable or non-refundable. Provider dispute procedures, card-network rules and any applicable statutory rights operate independently of this policy. We may provide the provider or card issuer with the service agreement, policy acceptance, communications, work records and delivery evidence when responding to a dispute.
Mandatory rights
Nothing in this policy excludes or limits a refund, cancellation, chargeback or consumer right that cannot lawfully be excluded in your jurisdiction. Where mandatory law conflicts with this policy, the mandatory law controls.
How to request review
Email info@accountsuspension.com with your name, payment date, transaction reference and a concise explanation. Requests are assessed against the work status, agreed scope, payment records and applicable requirements.
Last updated: September 17, 2026. This policy should be reviewed by qualified counsel for the business’s legal entity and customer jurisdictions.