Information collected
We may collect contact information, the platform or vendor name, account type, account status, suspension notices, case history and documents voluntarily submitted for an enquiry.
How information is used
Submitted information may be used to review and respond to the enquiry, communicate about the requested service, protect the website from misuse and maintain necessary business records.
Lawful bases under the GDPR and UK GDPR
Where these laws apply, personal information should be processed only on an appropriate basis. Depending on the request, that may include consent, steps requested before entering a service agreement, performance of an agreement, compliance with a legal obligation or legitimate interests such as responding to enquiries, protecting the service and maintaining necessary records. The final live policy must identify the actual controller and bases used.
Sensitive information
Do not submit passwords, private keys, authentication codes or complete payment-card information. Only provide documents relevant to the suspension or restriction.
Service providers
Website hosting, email, security, analytics and form-delivery providers may process limited information where required to operate the service.
Retention and security
Reasonable administrative and technical measures should be used to protect submitted information. Information should be retained only for the period required for the enquiry, legal obligations and legitimate business records.
Your GDPR and UK GDPR rights
Where applicable, you may request access, correction, erasure, restriction or portability of personal information, object to certain processing, and withdraw consent for future processing. You may also complain to the supervisory authority in your country. Submit a privacy request through the contact page. Identity verification may be required before a request is completed.
Cookies and browser storage
Essential browser storage remembers privacy preferences. Optional analytics and marketing technologies must remain disabled until the required consent is recorded. Review or change the selection through and read the Cookie Policy.
Updates
This policy may be updated to reflect changes in the service, technology or legal requirements.