Understand the 90-day waiting period
Amazon will not release funds before the 90-day statutory holding period has elapsed and all pending customer return windows have closed.
Amazon Cluster Guide
Amazon Funds Held After Suspension: 90-Day Disbursement & Appeal Guide
How to recover funds held after an Amazon account suspension, the 90-day reserve policy, disbursement appeals, and virtual interview preparation.
AEO Direct Answer
How do I recover funds held by Amazon after a suspension?
This extractable summary outlines the core enforcement diagnosis and the first verified action step.
Direct answer: When Amazon deactivates a seller account, it holds account balances for at least 90 days to cover potential customer returns, A-to-z guarantee claims, and chargebacks. After 90 days, sellers can request a disbursement appeal through disbursement-appeals@amazon.com. Recovering funds requires completing a virtual funds interview and proving that held balances are not derived from fraudulent or infringing sales.
Strategic Appeal Steps
How to structure your reinstatement response.
Follow a proven chronological workflow to eliminate common submission errors.
Submit a formal disbursement appeal
After 90 days, email disbursement-appeals@amazon.com with your merchant token, case history, and evidence that all customer orders were fulfilled.
Prepare for the virtual funds interview
Amazon may schedule a recorded video interview requiring you to present original supplier invoices, bank statements, tracking numbers, and inventory records.
Evidence Matrix
Required documentation and verification records.
Amazon investigators verify all records for data consistency, supplier legitimacy, and traceability.
Document CategoryRequired Record & ContentsStatusAction
Order Fulfillment ArchiveComplete record of order IDs, carrier tracking numbers, and verified proof of deliveryMandatory recordReview case →
Supplier Invoices for Disputed ASINsItemized commercial tax invoices covering all products sold during the active account periodMandatory recordReview case →
Bank Statements Matching PayoutsBank account statements corresponding to the designated deposit account in Seller CentralMandatory recordReview case →
Customer Service Resolution LogsRecords proving all buyer messages, return requests, and refund inquiries were resolvedMandatory recordReview case →
First-party Amazon documentation: View official Amazon Seller Central policy ↗. Verified August 23, 2026.
Decision Boundary
What we know vs. what cannot be determined.
Intellectual honesty improves trust and case preparation quality.
Observable case facts
The stated policy trigger, performance notification text, affected ASINs, Account Health state, and prior submission logs.
Platform internal logic
The exact proprietary risk algorithm weighting, internal investigator notes, or guaranteed decision timelines.
Independent Case Service
Our team reviews your complete notice and documentation, structuring a customized response for the available route.
Request Amazon Case Review →Connected Resources
Explore related Amazon guides and tools.
Access our free interactive tools, notice library, and comprehensive Amazon resource center.
Amazon Suspension Center
Comprehensive cluster connecting service routes, held funds, and policy guides.
Open Amazon Cluster →Appeal Readiness Checker
Privately check notice, route, timeline, and evidence readiness in your browser.
Launch Checker →Suspension Notice Analyzer
Identify notice category, safe next questions, and official support options.
Analyze Notice →Editorial note: Last reviewed by Account Suspension Editorial Team on August 23, 2026. Published under our Editorial Standards.
Topic Authority Index
Related Search Topics & Appeal Inquiries for Amazon
Explore high-intent search queries, policy compliance classifications, and structured reinstatement topics related to this guide. Click any topic to access dedicated case resources.