Account suspension glossary

Clear definitions for 116 account enforcement, evidence, appeal, verification and held-funds concepts used across the knowledge center.

116 conceptsPlain-language definitionsCross-platformReviewed August 23, 2026

Use platform wording precisely and avoid false equivalence.

The same word can have different operational effects across platforms. The authenticated notice and official documentation determine the exact scope.

Definition

Account Health

A platform-enforcement concept referring to account health. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Account access

A platform-enforcement concept referring to account access. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Account deactivation

An enforcement term describing account deactivation. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Account disablement

An enforcement term describing account disablement. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Account limitation

An enforcement term describing account limitation. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Account owner

An account-ownership or security concept involving account owner; use only authenticated routes and never provide passwords or one-time codes to an independent reviewer.

Definition

Account recovery

An account-ownership or security concept involving account recovery; use only authenticated routes and never provide passwords or one-time codes to an independent reviewer.

Definition

Account restriction

An enforcement term describing account restriction. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Account review

A platform-specific account review concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Account suspension

An enforcement term describing account suspension. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Account termination

An enforcement term describing account termination. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Advertising account

A platform-enforcement concept referring to advertising account. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Appeal

A request that a platform review a specified enforcement decision through an available official route.

Definition

Appeal deadline

A platform-specific appeal deadline concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Appeal eligibility

A platform-specific appeal eligibility concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Appeal route

A platform-specific appeal route concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Appeal status

A platform-specific appeal status concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Authentication

An account-ownership or security concept involving authentication; use only authenticated routes and never provide passwords or one-time codes to an independent reviewer.

Definition

Authenticity complaint

A platform-enforcement concept referring to authenticity complaint. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Automated review

A platform-specific automated review concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Balance hold

A payments-related term describing balance hold; access, balance availability and disbursement should be documented as separate questions when the platform treats them separately.

Definition

Brand registry

A platform-enforcement concept referring to brand registry. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Business Manager

A platform-enforcement concept referring to business manager. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Business verification

An account-ownership or security concept involving business verification; use only authenticated routes and never provide passwords or one-time codes to an independent reviewer.

Definition

Cancellation rate

A platform-enforcement concept referring to cancellation rate. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Case identifier

A platform-enforcement concept referring to case identifier. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Case record

A case-preparation term for case record; it should be relevant, readable, current and connected to the statement it is intended to support.

Definition

Chargeback

A payments-related term describing chargeback; access, balance availability and disbursement should be documented as separate questions when the platform treats them separately.

Definition

Circumvention

A platform-enforcement concept referring to circumvention. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Community Guidelines

A platform-enforcement concept referring to community guidelines. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Content removal

An enforcement term describing content removal. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Corrective action

A completed change that addresses the identified issue which led to an enforcement concern.

Definition

Counter-notification

A platform-enforcement concept referring to counter-notification. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Creator account

A platform-enforcement concept referring to creator account. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Customer-service standard

A platform-enforcement concept referring to customer-service standard. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Dashboard notice

A platform-enforcement concept referring to dashboard notice. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Deactivated listing

A platform-enforcement concept referring to deactivated listing. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Decision notice

A platform-enforcement concept referring to decision notice. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Disbursement

A payments-related term describing disbursement; access, balance availability and disbursement should be documented as separate questions when the platform treats them separately.

Definition

Document consistency

A case-preparation term for document consistency; it should be relevant, readable, current and connected to the statement it is intended to support.

Definition

Document redaction

A case-preparation term for document redaction; it should be relevant, readable, current and connected to the statement it is intended to support.

Definition

Dropshipping policy

A platform-enforcement concept referring to dropshipping policy. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Enforcement action

A platform-enforcement concept referring to enforcement action. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Enforcement category

A platform-enforcement concept referring to enforcement category. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Evidence

A readable record that supports a relevant factual statement in the case response.

Definition

Evidence gap

A case-preparation term for evidence gap; it should be relevant, readable, current and connected to the statement it is intended to support.

Definition

Evidence package

A case-preparation term for evidence package; it should be relevant, readable, current and connected to the statement it is intended to support.

Definition

Feature restriction

An enforcement term describing feature restriction. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Final decision

A platform-enforcement concept referring to final decision. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Forged document

A case-preparation term for forged document; it should be relevant, readable, current and connected to the statement it is intended to support.

Definition

Fulfilment record

A case-preparation term for fulfilment record; it should be relevant, readable, current and connected to the statement it is intended to support.

Definition

Funds disbursement

A payments-related term describing funds disbursement; access, balance availability and disbursement should be documented as separate questions when the platform treats them separately.

Definition

Funds hold

A payments-related term describing funds hold; access, balance availability and disbursement should be documented as separate questions when the platform treats them separately.

Definition

Hacked account

An account-ownership or security concept involving hacked account; use only authenticated routes and never provide passwords or one-time codes to an independent reviewer.

Definition

Human review

A platform-specific human review concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

INFORM Consumers Act

A platform-enforcement concept referring to inform consumers act. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Identity verification

An account-ownership or security concept involving identity verification; use only authenticated routes and never provide passwords or one-time codes to an independent reviewer.

Definition

Intellectual-property complaint

A platform-enforcement concept referring to intellectual-property complaint. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Invoice rejection

A case-preparation term for invoice rejection; it should be relevant, readable, current and connected to the statement it is intended to support.

Definition

Know Your Customer

A platform-enforcement concept referring to know your customer. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Late shipment rate

A platform-enforcement concept referring to late shipment rate. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Linked account

A platform-enforcement concept referring to linked account. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Listing restriction

An enforcement term describing listing restriction. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Merchant reserve

A payments-related term describing merchant reserve; access, balance availability and disbursement should be documented as separate questions when the platform treats them separately.

Definition

Notice classifier

A platform-enforcement concept referring to notice classifier. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Notice scope

A platform-enforcement concept referring to notice scope. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Official platform resource

A platform-enforcement concept referring to official platform resource. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Official review route

A platform-specific official review route concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Operational correction

A platform-enforcement concept referring to operational correction. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Order defect rate

A platform-enforcement concept referring to order defect rate. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Ownership evidence

A case-preparation term for ownership evidence; it should be relevant, readable, current and connected to the statement it is intended to support.

Definition

Payment limitation

A payments-related term describing payment limitation; access, balance availability and disbursement should be documented as separate questions when the platform treats them separately.

Definition

Payout hold

A payments-related term describing payout hold; access, balance availability and disbursement should be documented as separate questions when the platform treats them separately.

Definition

Permanent limitation

An enforcement term describing permanent limitation. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Platform independence

The condition of providing information or professional support without affiliation with or control over the named platform.

Definition

Platform policy

A platform-enforcement concept referring to platform policy. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Policy citation

A platform-enforcement concept referring to policy citation. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Policy violation

A platform-enforcement concept referring to policy violation. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Preventive action

A specific control, owner and monitoring step designed to reduce recurrence of a corrected issue.

Definition

Previous submission

A platform-enforcement concept referring to previous submission. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Product authenticity

A platform-enforcement concept referring to product authenticity. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Product condition complaint

A platform-enforcement concept referring to product condition complaint. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Prohibited product

A platform-enforcement concept referring to prohibited product. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Proof of delivery

A case-preparation term for proof of delivery; it should be relevant, readable, current and connected to the statement it is intended to support.

Definition

Reactivation

A platform-enforcement concept referring to reactivation. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Recovery code

An account-ownership or security concept involving recovery code; use only authenticated routes and never provide passwords or one-time codes to an independent reviewer.

Definition

Repeated appeal

A platform-specific repeated appeal concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Reserve

A payments-related term describing reserve; access, balance availability and disbursement should be documented as separate questions when the platform treats them separately.

Definition

Resolution Center

A platform-enforcement concept referring to resolution center. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Restoration appeal

A platform-specific restoration appeal concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Review manipulation

A platform-specific review manipulation concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Rights owner

An account-ownership or security concept involving rights owner; use only authenticated routes and never provide passwords or one-time codes to an independent reviewer.

Definition

Risk review

A platform-specific risk review concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Root cause

The underlying process, security or operational failure that produced the visible enforcement trigger.

Definition

Seller performance

A platform-enforcement concept referring to seller performance. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Seller verification

An account-ownership or security concept involving seller verification; use only authenticated routes and never provide passwords or one-time codes to an independent reviewer.

Definition

Service restriction

An enforcement term describing service restriction. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Source provenance

A platform-enforcement concept referring to source provenance. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Structured response

A platform-enforcement concept referring to structured response. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Suspension notice

An enforcement term describing suspension notice. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Temporary restriction

An enforcement term describing temporary restriction. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Termination appeal

A platform-specific termination appeal concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Timeline

A chronological record of notices, relevant events, changes, submissions and platform replies.

Definition

Transaction evidence

A case-preparation term for transaction evidence; it should be relevant, readable, current and connected to the statement it is intended to support.

Definition

Two-factor authentication

An account-ownership or security concept involving two-factor authentication; use only authenticated routes and never provide passwords or one-time codes to an independent reviewer.

Definition

Under review

A platform-specific under review concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Verification request

An account-ownership or security concept involving verification request; use only authenticated routes and never provide passwords or one-time codes to an independent reviewer.

Definition

Video removal

An enforcement term describing video removal. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Warning

An enforcement term describing warning. Its exact scope depends on the platform's notice, affected asset and available official response route.

Definition

Web appeal form

A platform-specific web appeal form concept whose availability, limits and required steps are determined by the authenticated notice or official account interface.

Definition

Working-day estimate

A platform-enforcement concept referring to working-day estimate. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Written response

A platform-enforcement concept referring to written response. Interpret it in the context of the exact notice, controlling policy and account-specific official route.

Definition

Zero-guarantee policy

The rule that no reinstatement, access, review time, payout or platform decision is promised.

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